Your Questions, Answered.

  • At Soft Haven & Co., we specialise in bespoke wedding nanny services, offering a calm, refined approach to childcare throughout your celebration. From pre-ceremony preparations to the final moments of your evening, we ensure your little guests are not only safe and settled, but genuinely cared for with intention and warmth.

    Each experience is thoughtfully designed to integrate seamlessly into your day—allowing you and your guests to remain fully present, knowing your children are in trusted, capable hands.

    Beyond weddings, we offer private, in-home and event-based childcare, delivering the same elevated standard of care. Every booking is tailored with care and consideration, ensuring a personalised experience that reflects the unique needs of your family.

  • Getting started is simple. You can reach out through our enquiry form or via email with a few details about your event, including the date, location, and number of children.

    From there, we’ll guide you through the process, recommend the most suitable package, and create a personalised care plan that fits seamlessly into your day.

  • At Soft Haven & Co., our approach is intentionally calm, considered, and deeply personalised. We go beyond supervision—creating nurturing, beautifully curated spaces where children feel safe, comfortable, and genuinely cared for.

    Each booking is approached with a high level of care and attention to detail, ensuring our presence integrates seamlessly into your celebration—enhancing the experience rather than interrupting it.

    With a strong foundation of trust, professionalism, and warmth, we provide a refined childcare experience designed to support both parents and children with ease, discretion, and confidence.

  • Yes, absolutely. At Soft Haven & Co., all care is delivered by experienced, professional nannies who uphold the highest standards of safety, attentiveness, and genuine care.

    Our team holds current Blue Cards, along with First Aid and CPR certification, Child Safety training, and Food Safety qualifications. We are committed to providing a trusted, highly professional service—so you can feel completely confident knowing your children are in safe, capable hands.

  • At Soft Haven & Co., our pricing is thoughtfully structured to reflect the level of care, experience, and attention we bring to each booking.

    We offer a range of packages designed to suit different event styles—from intimate gatherings through to full-day, multi-nanny experiences. Each package is tailored based on your specific needs, including the number of children, duration of care, and level of support required.

    For destination weddings and bespoke events, we provide personalised proposals to ensure a seamless, considered experience from beginning to end.

    Our services are priced on an hourly basis, with minimum booking requirements in place, and options to customise your experience through additional services where needed.

    We’re always happy to guide you through the best option for your day—ensuring you receive the right level of care, thoughtfully aligned with your plans.

  • At Soft Haven & Co., we maintain a maximum ratio of one nanny to four children, ensuring each child receives attentive, personalised care throughout your event.

    For larger weddings and celebrations, we thoughtfully expand our team to maintain this standard—creating a calm, well-supported environment where every child feels comfortable, engaged, and genuinely cared for.

    This considered approach allows us to deliver a seamless, high-quality experience for both children and parents, no matter the size or scale of your celebration.

  • Yes, we do. While Soft Haven & Co. is based in Brisbane and regularly services the Gold Coast and Sunshine Coast, we also offer travel for regional and destination weddings.

    Wherever your celebration takes place, we provide the same calm, refined standard of care—ensuring continuity and a seamless experience across every location.

    For destination and multi-day events, we create a tailored childcare plan aligned with your schedule, allowing both children and parents to feel supported, comfortable, and completely at ease throughout your celebration.

  • Of course. At Soft Haven & Co., we understand how important it is for both parents and children to feel comfortable, confident, and at ease ahead of your event.

    We are pleased to offer a pre-event introduction, either in person or via video call, allowing your children to become familiar with us in a calm and relaxed setting.

    This thoughtful step helps create a natural sense of comfort and trust—ensuring a seamless, settled experience for everyone when your day arrives.

  • Yes, absolutely. At Soft Haven & Co., we offer care that extends seamlessly throughout your entire celebration, including the reception and into the evening as required.

    Our approach evolves gently as the day unfolds—from engaging, active care during earlier moments to calm, quiet activities and thoughtful wind-down routines as the evening progresses.

    This ensures children remain comfortable, settled, and genuinely cared for at every stage—allowing you to enjoy your celebration with complete peace of mind, no matter how the day unfolds.

  • At Soft Haven & Co., our approach is always calm, patient, and intuitively responsive to each child’s individual needs.

    If a child becomes unsettled, we take a gentle, considered approach—offering comfort and reassurance through familiar routines, quiet spaces, and age-appropriate support. We understand that new environments can sometimes feel overwhelming, and we are there to provide a consistent, nurturing presence throughout those moments.

    Where appropriate, we communicate with parents in a respectful and unobtrusive way—ensuring you feel informed and reassured, while still being fully present to enjoy your day.

    Our priority is simple: that every child feels safe, supported, and genuinely cared for at all times.